Privacy Policy

Black & White Bird is committed to protecting your privacy. To this end, we do not sell, loan, or rent any identifiable information regarding our customers to any third party. Our company policy is consistent with and abides by the UK Data Protection Acts 1984 and 1998. The following is a summary of the various ways we treat the information you provide us with. Black & White Bird will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. We use the following information essentially to tailor/personalise your shopping time by using your purchases/details to help us with product selection/plotting fashions.

We aim to achieve a timely and personal approach in any communications with you. We consistently monitor customer traffic patterns and site usage to aid development and progression of the on-line shop.

We require contact details (phone/e-mail), so we can contact you if there are any problems with your order or to respond to any queries. We may share non-personal summary info regarding our customers/sales/traffic etc. with partners or other third parties, but we do not share any information at the individual customer level.

You may have read about "cookies," nuggets of information that are placed by a Web site in a storage place on your own computer. Black & White Bird use cookies to track usage patterns on our site. However, our cookies do not contain any personally identifying information. If you don't like cookies, your Web browser probably includes an option that allows you not to accept them.

While your individual information is protected as outlined above, we do, however, reserve the right to use aggregated, anonymous data about our users as a group.

Should you have any further queries regarding our privacy policy please e-mail customerservices@blackandwhitebird.com.

We are always delighted to hear from you –

your comments, suggestions and feedback are most welcome! You can contact us in the following ways:

E-mail
The best way to contact us is via email at info@blackandwhitebird.com. We pledge to answer any questions within two working days, but are often able to reply the same day!

Telephone - You can call us on, 028 9756 3648 (International +44 28 9756 3648) Between 9am and 5.30pm weekdays (calls charged at standard national rate), and we are happy to take orders over the phone.

Fax
You can fax us on 028 9756 3648 (International +44 28 9756 3648)

Letter
You can write to us at: Customer Service – Black & White Bird, 31 Church Road, Ballynahinch, Co. Down, BT24 8LP.

We regret that we are unable to see visitors without a prior appointment. However, should you wish to make an appointment, please contact as above.